SOPREMA is a global leader in the manufacturing of innovative roofing, waterproofing, insulation, and building envelope solutions. With a strong commitment to quality, sustainability, and innovation, we have been delivering high-performance products for over 100 years. At SOPREMA, our people are at the heart of our success. We foster a collaborative, growth-oriented environment where employees are empowered to make an impact, develop their careers, and contribute to building a better future.

Join SOPREMA and become part of a global organization with a century of success and a commitment to continued growth and innovation.
 

1. Handle complaints, provide appropriate solutions and alternatives, to quickly and effectively ensure resolution
2. Accurate and efficient data entry 
3. Manage large volume of customer calls
4. Provide prompt response times to all customer requests in accordance with our order management policy
5. Assist Sales Representatives and Regional Managers in satisfying customer needs
6. Maintain broad knowledge of all company goals, products and services
7. Report any situation requiring improvement to their Manager
8. Other responsibilities as determined by the Customer Service Manager

1. Ability to multi-task, prioritize and manage time effectively
2. Excellent organizational skills
3. Experience with order entry using a ERP system
4. Proficient in Microsoft Office and general computer capabilities
5. Excellent written and verbal communication skills
6. Associates degree or equivalent
7. 5 years experience in customer service with a proven track record

1. Prolonged periods sitting at a desk and working on a computer.
2. Must be able to lift up to 15 pounds at times.
3. This position necessitates work schedule flexibility and may involve working outside regular workday hours in order to fulfill company objectives.